Microsoft Unified Support Alternatives That Actually Work

[lorrie23q95918]

#17097

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<br>US Cloud and other top providers offer flexible contracts, so you can verify performance without long-term commitment. Additionally, contact existing customers to gain firsthand feedback on their experience and satisfaction levels. In 2017, Microsoft unveiled Unified Support as their new enterprise support offering, gradually phasing out the long-standing Premier Support model. This transition was completed in July 2023 for Repair Microsoft email client public sector customers, making Unified Support the only Microsoft-direct support option available. You don’t deserve a one-sized-fit-all approach to Microsoft support services. Instead, we will build and develop a unique IT support strategy for your business.
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Certified Microsoft Experts

<br>Ask about engineer certifications, escalation processes, and ticket response metrics. Budget and workforce are invaluable resources at the state and local levels of government, and both are hard to come by. Increasingly complicated IT environments and aging workforces only make things harder. Solving cases is part of our DNA, from written SLAs to managed escalations to Microsoft we take care of it all and we can for your team too. Our Premier Support includes service delivery from Designated Support Engineers and Technical Account Managers.
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Microsoft Premier Support

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<br>Meaning you have a price guarantee on how fast you be connected to a specialist engineer to solve your problem. Start tracking how fast you can get on the phone with someone who knows your issue. It’s all part of our First Problem Resolution philosophy for how we operate Premier Support.
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Align Your Microsoft Strategy With Your Business Goals in 4 Steps

<br>No single support engineer is capable of supporting the complexity. That is why we assign each client a friendly point of contact who can answer any questions you might have. Your point of contact acts as your ambassador (Technical Account Manager) to the managed IT support we provide to your company. Get our Professional Support Services for your entire team, allowing you to maximize their efforts, complete projects and focus primarily on growing your business. You want to move away from Microsoft Unified Support and its escalating prices. But you want to keep a high level of responsive, attentive, and expert-level support.
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Is it risky to switch away from Microsoft Unified Support?

<br>If there is just one thing you take away from this article, it should be that tech support for your Microsoft environments doesn’t have to be an all-or-nothing scenario.Another typical complaint about Microsoft Unified Support is that their “one-size-fits-all” approach to service is universally rigid in practice.With IncWorx, you can save up to $300,000 per user, per year.Procurement teams often report frustration with Microsoft’s “take it or leave it” approach during negotiations, while finance teams struggle with budget forecasting.This advance preparation enables you to understand what you truly need before engaging with potential providers.Consistently transparent pricing—like US Cloud’s fixed-fee model—is much easier to budget for and report on.
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<br>With less experienced CSAMs replacing TAMs, and increased reliance on offshore support technicians, enterprises report longer resolution times and more escalations. Moreover, Microsoft doesn’t offer Service Level Agreements (SLAs), meaning response time commitments are estimates rather than guarantees. The transition to Unified Support has generated significant challenges for enterprises. First, the percentage-based pricing model leads to automatic cost increases whenever organizations expand their Microsoft footprint—even without increasing support usage. Many organizations experienced initial price increases between % when transitioning from Premier to Unified. Microsoft and even some partners can use SLAs to offer fantastic response times, either with auto-responders or with basic support.
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