Outlook crash or stop responding when used with Microsoft 365 Exchange.

[vedasolberg1679]

#15708

This issue can disrupt your workflow and lead to data loss if not addressed promptly. Therefore, to help you out with this issue, here is a comprehensive guide with some effective troubleshooting solutions. However, often these situations lead to PST file corruption. For that, we have suggested a reliable PST Recovery Tool. Run the classic Outlook advanced diagnostic troubleshooter if you’ve tried all of the preceding steps and Outlook is still crashing or hanging.

Update Outlook to the Latest Version

How do I repair my Microsoft Outlook? <br><br>

It will resolve the Microsoft Outlook crashing issue to some extent. Follow the given ways along with their steps to fix the error and access your files. Try steps 1 through 3 in order until the issue is cleared. If you go through all of those steps and Outlook is still crashing or not responding, complete step 4 before contacting the Microsoft Community for further help. Is the classic Outlook email client crashing when you create or open a new email? If so, Microsoft suggests creating a new FORMS2 folder to Email sync repair for Outlook 365 fix the problem.

Outlook Keeps Crashing After Opening – Resolved

After the restart, try opening Outlook again to see if the Outlook keeps shutting down issue is resolved. You can follow some troubleshooting steps to fix this Outlook crash. We had similar issue reported whilst using excel or word on the RDS farm, the program would open, you than go and create a new file and it would crash and get the something is wrong message. Root causeA recent Office update that integrates React Native framework to support certain features in Microsoft 365 applications has introduced a problem that’s leading to this impact. User impactUsers’ Microsoft 365 applications may be unexpectedly crashing on Windows Server 2016 and 2019 devices. I have been running it on affected terminal servers using admin rights.

Steps to Fix Microsoft Outlook Crashes When Opening Due to PST Corruption

We had the same issue today (Windows Server 2016 RDS + Microsoft Office 365 Apps for Enterprise). Next, open the Run dialog box, type %localappdata%\Microsoft, and press Enter. Right-click on an empty space, hover over “New” and select “Folder.” Name the folder FORMS2. If you receive a prompt indicating that the FORMS2 folder already exists, replace the old FORMS2 folder with the new one.

How to Fix the Outlook Crashing Issue

They still wonder ‘Why is Outlook constantly not responding? ’ So, it is possible that your PST file will get corrupted and you can lose all important data. Or, if the problem is itself due to oversized PST getting corrupt, you need to recover PST data as soon as possible. At the time of writing, Microsoft is still investigating the issue. Until a permanent solution is found, they’ve released a temporary workaround to address the problem. Since the issue is related to the Forms Library, Microsoft has suggested that affected users create a new FORMS2 folder.

It also gives you the option to upload your results to Microsoft so that a support engineer can review them.Has anyone seen this as well with this months updates.If not, you can try reinstalling Office 365 or repairing it.User impactUsers’ Microsoft 365 applications may be unexpectedly crashing on Windows Server 2016 and 2019 devices.’ So, it is possible that your PST file will get corrupted and you can lose all important data.Or, if the problem is itself due to oversized PST getting corrupt, you need to recover PST data as soon as possible.

I suspect it’s an update that came down recently but I have no idea which one. You could try just removing all the April Office patches in Windows Update. It is possible it’s a patch doing this, a plugin or extension or something else, but without an error or log entry, it’s hard to tell. Scope of impactImpact is specific to some users who are served through the affected infrastructure. Obviously update the client edition and product ID to match your environment but this worked. Has anyone seen this as well with this months updates.

This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a support engineer can review them. If the problem no longer occurs, it confirms that one of the add-ins that you just disabled was causing the issue. After that, Outlook will check for and install any available updates. Once the Outlook update process is complete, reopen the Outlook application. Again, check if Microsoft Outlook crashes when opening.

Manual Ways to Resolve Microsoft Outlook Crashes When Opening Issue

You need to repeat this process until you identify the add-in that causes Outlook to crash. Once you find it, remove it from Outlook by selecting it and then clicking the “Remove” button. Had this issue on my wifes W10 laptop with Outlook 2016 recently. Found this thread, was about to try the fix update this morning but Windows wanted to do an update automatically.

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