Repair an Office application

[eleanorwheaton9]

#16166

If you’re looking for steps describing how to install Office on a Mac, see Install Office on your PC or Step-by-step guide for Outlook stuck on profile Mac. Office recognizes what operating system you’re using so make sure you’re on your Mac when you click Install to begin the install procedure. If you can’t find Access on your computer even though its included with your Office 365 subscription, try the following in the order listed. Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC.

Step 1: Run the Office Quick Repair tool

Just before the progress bar completed, a notification popped up to tell me that my Office install was complete. The installer window changed to an animated display that included what’s shown in Figure 8. Then it took another 4 minutes and 24 seconds for the (genuine) progress bar shown above to download all the files. Watching my network access while this was underway, I saw the typical on-again, off-again download behavior for Windows Update occurring here. The download meter ran as high as 180 Mbps, and as low as a few Kbps while the download was underway. The easiest way to determine this is to take the document to a different computer running another copy of Microsoft Office and attempt to open the document there.

How do I fix Office 365 errors? <br><br>

Help with Office product keys

See the bottom of the Office for business column for a list of plans that don’t include the Office desktop client.This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment.So I close Excel, try to open it again without safe mode, and… nothing.Office up-to-date ensures that you have the latest security updates and fixes.If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again.If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them.The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation.We’ll use that information to help investigate your issue further.

In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks. Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs. Once you’ve installed the program, the home screen opens up, as shown in Figure 10. It includes options for Teams, Office, the Outlook desktop client, Outlook on the web, advanced diagnostics, and more. If you have any Office applications open, you’ll be asked to close them before the repairs can complete. On my test machine, for example, I had Outlook open.

Click here to see what products are included in Office for home or Office for business.

The links below are specific to admins looking for troubleshooting help with these Office 365 services. For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic. You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves. If you’ve used up your five installs and want to install Office on another computer, you have to deactivate an installation. If you’re an admin and you aren’t sure what plan you have, follow the steps in What Office 365 for business subscription do I have?

You don’t know what Office 365 product or license you have

Office’s Online Repair option works and goes through exactly the same steps as Quick Repair, so I won’t walk through all those screen shots again. This time, after you right-click your Office version in Programs and Features and select Change from the pop-up menu, select the Online Repair option instead and then click Repair. Office installations include a built-in repair tool, and that’s the first place to turn when things go awry. The absolute worst case requires running a cleanup tool on the current Office installation, followed by a clean install of a new copy of Office. That has never failed in my experience, any time I’ve had to go that far.

In about 4 cases out of 5, in my personal experience, this step alone is enough to repair Office properly and restore it to working order. You’re working on a document or a spreadsheet, or using email, and BAM! One of your Microsoft Office applications starts acting weird or stops responding. A vast community of Microsoft Office365 users that are working together to support the product and others.

If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them. To troubleshoot Mac activation issues, see the “Activation” section in What to try if you can’t install or activate Office for Mac. Office up-to-date ensures that you have the latest security updates and fixes. If your admin has given you permission to install updates, see Install Office updates.

Common issues

Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you’re responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business. To remove licenses from users, see Remove licenses from users in Office 365 for business. For download and installation issues on a Mac, see What to try if you can’t install Office for Mac.

If that didn’t help, use this troubleshooter to uninstall Office completely. If you’re looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac. The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation. If you’re looking for the steps to download and install the latest version of Office such as Microsoft 365, Office 2021, Office 2019, or Office 2016, see Install Office on your PC or Mac.

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