Streaming TV Services Need Performance Support
Public Group active 2 years, 11 months ago2 days ago To start to “cut the cord”. I cancelled the entire TV portion on my Verizon FiOS service plan, requested cardboard to ship back the 2 set top boxes I’ve been renting for ever, and enrolled for Hulu with live TV, HBO Now, Showtime, etc. I also bought two 4th generation Apple TV boxes.
Hulu Live TV and the Apple boxes have plenty of features and capabilities. But what do I receive to those? No user manuals? Even Googling or Binging questions doesn’t surface the right answer a lot of the time.
The first two days useful found me placing numerous calls to Hulu Customer Service — stressful for me personally and costly for Hulu.
How rather easy on everyone if Hulu and Apple offered performance support for a customers. Consider if Hulu and Apple TV were designed to detect when users are challenged and then served up, directly at the point of need and completely on the inside context of the user’s experience, helpful tech tips, or, better yet, 1–2–3 guides to carry the user over the hurdle? A lot easier!
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joined 2 years, 11 months ago
